Klaas Sikkel's home page

Evolutionary Implementation of Groupware

A Business Information Technology Engineering (BITE 2000) project

Chair of Information Systems
Faculty of Electrical Engineering,
Mathematics and Computer Science
University of Twente

Chair of Human Resource Management
School of Business,
Public Administration and Technology
University of Twente

Duration

Fall 1999 - Spring 2005

Summary

With groupware, more than other computer systems, system usage is something that has to develop and evolve. The nature of the work to be supported by the system, viz., cooperation in a group of users, is hard to formally analyse and, more over, may change as a result of introducing the system. An evolutionary approach to groupware implementation is called for.

In our view, an implementation process can be regarded as a learning process. Learning takes place at different levels, ranging from individual learning to organisational learning. Specific for groupware implementation processes is that there is an intermediate level of collaborative on-the-job team learning.

In this project we want to explore the theoretical foundations and the practical implications of evolutionary implementation as a learning process.
Two sub-questions, to be addressed in two Ph.D. research projects are

How do organisations and teams adapt to the implementation of groupware? Which factors determine how group processes are affected?
Ho do the user requirements change in an evolutionary process? How should a system adapt to evolving requirements?

In order to increase our understanding of these issues, we carry out action research in case studies in groupware implementation projects.

People

The following persons participate in the project

T. Bondarouk M.Sc. (Tatyana) - Technology and Management, HRM group

prof.dr. J.C. Looise (Jan-Kees) - Technology and Management, HRM group

D.T. Pumareja M.Sc. (Dulce) - Computer Science, IS group

dr. N. Sikkel (Klaas) - Computer Science, IS group

prof.dr. R.J. Wieringa (Roel) - Computer Science, IS group

Events

In collaboration with the Telematica Instituut in Enschede we organized a one-day workshop " Learning Groups " at the European Conference on Computer Supported Cooperative Work (ECSCW 2001) in Bonn, 16–20 September 2001.

Ph.D. Theses

T.V. Bondarouk. Using Group Learning to Enhance the Implementation of Information Technology - The Results of Discourse Analysis. Ph.D. Thesis, University of Twente, 14 October 2004.
D.T. Pumareja. Requirements Evolution in Groupware Implementation. (forthcoming, November 2010).

Publications and papers

T. Bondarouk and K. Sikkel (2007). The relevance of Learning Processes for IT Implementation. In: M. Khosrow-Pour (Ed.): Emerging Information Resources Management and Technologies. Advanced Topics in Information Resources Management, Vol. 6, Idea Group Publishing, Hershey, PA, p. 1-22.

D.T. Pumareja and K. Sikkel (2006). Getting used with groupware - a First Class experience. AI & Society 20, p. 189-201.

T. Bondarouk (2006). Action-oriented group learning in the implementation of information systems: results from three case studies. European Journal of Information Systems, 15 (1), p. 42-53.

D.T. Pumareja, K. Sikkel (2005). The Role of Dissonance in Knowledge Exchange: A Case Study of Knowledge Management System Implementation. Proc. 38th Annual Hawaii International Conference on System Sciences (HICCS'05).

T. Bondarouk and K. Sikkel (2005). Explaining IT Implementation Through Group Learning. Information Resources Management Journal, 18(1), 42-60.

D. Pumareja and K. Sikkel (2004). Getting used with groupware - a First Class experience. Proc. 3rd Workshop on Social Intelligence Design (SID 2004), A. Nijholt & T. Nishida (Eds.), CTIT Workshop Proceedings WP04-02, Enschede, the Netherlands, p. 166-176.

D. Pumareja, K. Sikkel and R. Wieringa (2004). Understanding the dynamics of requirements evolution: a comparative case study of groupware implementation. Proc. Workshop on Requirements Engineering: Foundation for Software Quality (REFSQ 2004), Riga, June 2004.

T. Bondarouk and K. Sikkel (2004). The Role of Group Learning in Implementation of a Personnel Management System in a Hospital. In; A. Sarmento (Ed.), Issues of Human Computer Interaction. IRM Press, Hershey, PA, p. 335-362.

Pumareja, D. (2003). Towards a Conceptual Framework for Requirement Engineering for An Evolutionary Groupware Implementation. In M. Heimdahl (Ed) Proceedings of the Doctoral Symposium. 11th IEEE International Requirements Engineering Conference (RE '03), September 8-12, Monterey Bay, CA.

T. Bondarouk and K. Sikkel(2003). Explaining Groupware Implementation Through Group Learning. Proc. Information Resource Management Association International Conference (IRMA'03), 463-466.

D. Pumareja, T. Bondarouk and K. Sikkel (2003). Supporting Knowledge Sharing Isn't Easy - Lessons Learnt from a Case Study. Proc. Information Resource Management Association International Conference (IRMA'03), 531-534.

T. Bondarouk and K. Sikkel (2003). Implementation of Collaborative Technologies as a Learning Process. In. J.J. Cano (Ed.). Critical Reflections on Information Systems – A Systemic Approach. Idea Group Publishing, Hershey, PA, pp. 227-245.

D. Pumareja (2002). An evolutionary approach to groupware implementation: The context of RE in the socio-technical frame. Doctoral Colloqium, 10th IEEE Joint International Requirements Engineering Conference, University of Essen, Germany, September 9-13, 2002.

D.T. Pumareja and K. Sikkel (2002). An evolutionary approach to groupware implementation: the context of requirements engineering in the socio-technical frame. Technical Report TR-CTIT-02-30, Centre for Telematics and Informationa Technology, University of Twente, Enschede, August 2002.

T. Bondarouk and K. Sikkel (2001). Implementation of Collaborative Technologies as a Learning Process. Technical Report TR-CTIT-01-43, Centre for Telematics and Information Technology, University of Twente, Enschede, the Netherlands.

K. Sikkel, M. Hettinga, T. Bondarouk, J.G. Schuurman (Eds.) (2001). Learning Groups – The Role of Learning Processes in Evolutionary Implementation of Groupware. Report TI/SS/2001/064, Telematica Instituut, Enschede, December 2001.

D.T. Pumareja (2001). Requirements and learning groups: An evolutionary perspective on groupware implementation. In: K. Sikkel, M. Hettinga, T. Bondarouk, J.G. Schuurman (Eds.) Learning Groups – The Role of Learning Processes in Evolutionary Implementation of Groupware. Report TI/SS/2001/064, Telematica Instituut, Enschede, December 2001, p. 97-99.

T. Bondarouk and K. Sikkel (2001). Cooperative Learning in Groupware Implementation. In: K. Sikkel, M. Hettinga, T. Bondarouk, J.G. Schuurman (Eds.) Learning Groups – The Role of Learning Processes in Evolutionary Implementation of Groupware. Report TI/SS/2001/064, Telematica Instituut, Enschede, December 2001, p. 47-49

T. Bondarouk and K. Sikkel (2001). A Learning Perspective on Groupware Implementation. Proc. Resource Management Association International Conference (IRMA'01), Toronto, May 2001, pp. 701-703.

K. Sikkel, H. Ruël, and R. Wieringa (1999). Towards a Method for Evolutionary Implementation of Groupware. Fifth International Workshop on Requirements Engineering: Foundation for Software Quality (REFSQ'99), A.L. Opdahl, K. Pohl, E. Dubois (Eds), Presses Universitaires de Namur, 1999, pp. 187-192.

Last modified on 22 Jul 2010